COVID-19 UPDATE: Please note that due to current health guidelines, we are temporarily not offering daily suite refresh service with the exception of contactless towel exchanges or amenity replenishment to ensure the safety of our guests and staff. 
VIRTUAL FRONT DESK:
  • Our hotel features a 'virtual' front desk, meaning there is no lobby or physical reception area. The Pier View Suites Team is on-site daily for housekeeping and our on-call Management Team is available to assist you by phone. If you reach our voicemail, please leave us a message and we will return your call as soon as possible. 
MOBILE KEYS, SELF-CHECK-IN, AND SELF-CHECK-OUT:
  • Please download the OpenKey App on your iOS or Android smartphone. When your suite is ready for check-in, you will receive a mobile key to enter the hotel and your private suite. Once activated, you may share the mobile guest keys with other guests. Simply tap the lock before holding your phone up to the door and voila; your smartphone is now your personal key until check-out. Self-Check-In: 4:00 PM. Self-Check-Out: 11:00 AM.
  • If you will not be traveling with a smartphone, please contact us to in advance to request traditional key cards for your stay. 
RESERVATION POLICY:
  • All occupants must be registered including adults, children, infants, and pets. Extra adults, children or infants are $60/person per night if the base occupancy of the suite is exceeded within the maximum occupancy. Bungalow Suite A (230) is handicap accessible (ADA compliant). Bungalow Suite A (230), the Bungalow Suite B (231), and the Pacific Premier Suite (220) can each be entered without stairs. To ensure safety standards, we do not offer cribs or pet beds. We do not offer additional roll-away beds. Our beds feature down comforters and pillows. However, we are happy to use non-down/feather hypoallergenic bedding and pillows instead. Please notify us in advance.
PET POLICY:
  • Pets are only allowed in the Bungalow Suite A (230) and Bungalow Suite B (231); any evidence of pets in non-pet friendly suites will result in a $150 hypoallergenic sanitization fee plus tax. Pets are counted as an occupant and can be charged an additional $30 fee per pet per night during the reservation if the number of occupants exceeds 4 in either suite. All pets must be registered at check-in. Failure to register a pet may result in additional fees, suite change if available, or cancellation without a refund. Licensed service animals are working animals, not pets. The work or task an animal has been trained to provide must be directly related to the person's disability. Animals whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA. Cayucos Beach is pet-friendly; a leash is required by law. While we love all animals, our insurance prohibits us from welcoming these dog breeds: Rottweilers, Pit Bulls, German Shepherds, and Dobermans.
PAYMENT POLICY:
  • Prices do not include gratuity for Suite Service Attendants.
  • Single-night stays will be charged 100% of the cost + tax and multiple-night stays will be charged 50% of the cost + tax on the day of booking. Failure to arrange for unregistered occupants, group events, or any damage to a suite authorizes management to charge the registered guest's credit card for additional lodging, repair, and/or cleaning costs. *Reservations made through third-party booking agents are subject to alternative policies. 
  • A $200 hold will be placed on your Credit Card on the day of arrival to guarantee all incidental suite expenses. Please note that Debit Cards are not recommended for use since this hold will freeze funds in the checking accounts.
CANCELLATION POLICY: 
  • For any or all nights that are cancelled, the suite will be prioritized to rebook. If a cancelled night is rebooked in the same suite by another guest, that night's 50% deposit will be refunded. If the cancelled night is not rebooked in the same suite by another guest, that night's 50% deposit is forfeited. The cancellation policy goes into effect at the time of booking. Reservations cancelled after 6:00 PM Pacific Standard Time 24 hours prior to your arrival date are nonrefundable. If booked through a third party, please contact the booking agent directly for cancellation policies.
OCCUPANCY POLICY: 
  • It is the responsibility of the guest to register the total amount of adults, children, infants (age 0+). Failure to disclose the entire number of people or pets may result in additional charges or cancellation of the reservation (see Cancellation Policy above). 
RATE POLICY:
  • Reservations can easily be made on our hotel's website by clicking "Book Now". Prices vary based on internet booking systems and we cannot apply discounts, promotions, or specials to reservations made by these third parties. AAA/Military/Senior rates are the same as our Extended-Stay rates which are offered with any stay of 3+ nights with promo code: "STAY3". Our Weekly Special rates are also offered with any stay of seven or more nights with promo code: "STAY7". All rates are subject to tax. A two night minimum stay is required for most weekends. Parking and Wi-Fi are complimentary for guests. There are no resort or service fees at our property. Every stay of two or more nights includes a complimentary bottle of local wine. 
SMOKING POLICY: 
  • All suites are non-smoking. Smoking is allowed in our hotel's Garden Lounge. Any evidence of smoking in any suite will result in a $300 cleaning fee plus tax.
LGBTQ+: 
  • Pier View Suites welcomes and celebrates diversity! We take pride in being a loyal part of the community.
GENERAL: 
  • In addition to our normal business-hour phone number 1.805.995.0014, a 24-hour number will be provided for registered guests for after-hour emergencies. Inappropriate behavior may result in removal from premises without a refund. All rates and prices are subject to the San Luis Obispo County 12.5% occupancy tax with the exception of extended stays of 30+ nights.
  • We reserve the right to refuse service to anyone.